Bybit, the second-largest crypto exchange by trading volume, has added a conversational AI tool to its platform, giving users a chat-based way to handle trading and account questions. The exchange says the product, called Bybit AI, is meant to help people find services and complete tasks without digging through menus or support pages. It builds on the company’s earlier move in April, when it launched an MCP server that connected Bybit to AI agents like ChatGPT and Claude.
What Bybit AI Does
For now, the tool is limited to certain products and services. Ben Zhou, Bybit’s co-founder and CEO, said the plan is to expand access over time. He described the idea as simple: users tell Bybit AI what they want, and it points them to the right products or services. The company compared it to having financial experts available in a pocket, though that is marketing language, not a guarantee of outcomes.
Bybit also said the AI co-pilot will not replace human agents. Instead, it will sit alongside support staff. That distinction matters. Exchanges have been careful about how much control they hand to AI, especially when money and account access are involved.
Security and Limits
The co-pilot will not have direct access to a client’s main account. That mirrors how many MCP-based tools work. Security teams want to stop prompt confusion and unintended trades before they happen. There is also a regulatory problem. Rules differ by jurisdiction, and few places have clear guidance for AI tools that touch trading. That uncertainty has pushed brokers and exchanges to keep tight boundaries around what AI can do.
The caution is understandable. A chat interface can answer questions, but it can also misread a request. If the system cannot execute trades directly, the risk is lower. Still, users may expect more than the tool can deliver. That gap between expectation and reality is one reason firms are rolling out these features in stages.
A Broader Industry Pattern
Bybit is not alone in this race. MetaQuotes, a major third-party platform for retail brokerage, recently launched an integrated AI helper alongside its own MCP connection points. The move suggests chat-style interfaces and co-pilot tools may become common additions to existing AI infrastructure. For brokers and exchanges, the next phase may be less about connecting to AI agents and more about giving users a familiar chat window on top.
Whether that improves support or just adds another layer remains to be seen. Bybit’s approach is measured, perhaps deliberately so. The company wants to show progress without handing over account control. For now, the AI tool is a helper, not a replacement. Its long-term role will depend on rules, user trust, and how well it handles the messy reality of real trading requests.
