Mercado Bitcoin has started letting customers look at their account balances again. The Brazilian exchange moved to view-only access on Monday, Nov. 9, about a week after a security breach forced it offline. The step is narrow: people can check holdings on the website and see a portfolio summary in the app. Deposits, withdrawals, transfers and trading are still paused.
What customers can see
The balances shown reflect the pre-incident position from Nov. 2, the exchange said. Values in Brazilian reais will not follow market prices during the shutdown. They will update when trading resumes. That matters because crypto prices move all the time, so the displayed numbers may look stale for now. The company says detailed holdings are on the website, while the app offers a summary.
The view-only plan was announced Nov. 4. Chainalysis helped trace stolen funds. The Nov. 2 attack drained about $49 million across 17 blockchains, according to Chainalysis. Mercado Bitcoin says customer balance records remain intact. It is already replacing assets taken from its wallets with company funds. Its incident page reports more than $16 million in blocked assets, though that figure describes assets blocked, not money already repaid.
Payments come before trading
The next phase will focus on Pix deposits and withdrawals. It will also include credits for payments from digital fixed-income investments. The exchange describes that phase as coming next week. Pix withdrawals will initially be limited to accounts in the customer’s own name. Deposits may come from accounts held by others.
Before moving funds again, customers must confirm registration details and set new passwords through the app. Trading and crypto transfers will return in later phases as modules clear security checks. The exchange has not given dates for those services. Its status page still marks deposits and withdrawals as suspended.
Orders and the road back
Open limit orders were canceled when the platform went offline on Nov. 2. Customers will need to submit new orders when trading reopens. That reset is probably necessary, though it may frustrate active traders who had orders waiting. For now, the exchange is taking a step-by-step approach. View-only access lets users confirm their positions, but it does not let them move funds. The full return will depend on security checks and the exchange’s ability to replace stolen assets. There is no clear timeline for normal service.
